Privacy Policy for Aus Chill Technical Services
At Aus Chill Technical Services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our services.
1. Information We Collect
We may collect personal information from you in various ways, including when you visit our website, request a service, or contact us directly. The types of personal information we may collect include:
- Personal Identification Information: Name, email address, phone number, billing address, and service location.
- Service Information: Details of HVAC services requested, including system specifications, service history, and maintenance needs.
- Payment Information: Credit card details or other payment methods used for transactions (this information is processed securely by third-party payment processors).
- Website Usage Data: Information about your interactions with our website, including IP address, browser type, and pages visited, through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, manage, and improve our HVAC services, including installations, repairs, and maintenance.
- To respond to your inquiries, provide customer support, and communicate with you regarding your service requests.
- To process payments and manage billing details.
- To send you promotional offers, updates, or newsletters (you may opt out of these communications at any time).
- To comply with legal obligations, resolve disputes, and enforce our terms and conditions.
3. How We Protect Your Information
We take the protection of your personal information seriously. We implement industry-standard security measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These include secure servers, encryption, and firewalls. However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing Your Information
We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your personal information with trusted third-party service providers (e.g., payment processors, IT service providers) who assist us in operating our business and providing services to you. These providers are bound by confidentiality agreements and are only authorized to use your information to the extent necessary to perform their services.
- Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: If our business is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files that are placed on your device to collect information about your browsing activities. You can control cookie settings through your web browser, including opting to block or delete cookies. However, please note that some features of our website may not function properly if cookies are disabled.
6. Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
- Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly.
To exercise any of these rights or to request further information about your personal data, please contact us at the details provided below.
7. Retention of Data
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date at the bottom will reflect the most recent update. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us here.
Last Updated: 11.05.24